Refund and Returns Policy

Finan Tours
Last Updated: 19 February 2026

1. Introduction

At Finan Tours, we aim to provide high-quality tourism services across Jordan.
This Refund & Returns Policy explains the conditions under which cancellations, refunds, or modifications may be made.

By booking any service with Finan Tours, you agree to this policy.

 

2. Nature of Services

Finan Tours provides tourism services including:

  • Guided tours and excursions
  • Hotel reservations
  • Car rental coordination
  • Customized travel packages

As our services are time-based and reservation-based, traditional product “returns” do not apply. Refund eligibility depends on cancellation timing and service type.

3. Tours & Excursions Cancellation Policy

  • 5 days or more before the service date: Full refund
  • 48–72 hours before the service date: 70% refund
  • 24–48 hours before the service date: 50% refund
  • Less than 24 hours before the service date or no-show: No refund

Refunds are processed within 7–14 business days via the original payment method.

4. Hotel Bookings

Hotel reservations are subject to the cancellation policy of the selected hotel and rate type.

  • Refundable bookings follow the hotel’s cancellation rules.
  • Non-refundable rates are strictly non-refundable.

Finan Tours is not responsible for hotel-imposed cancellation penalties.

5. Car Rental Bookings

  • 48 hours before pickup: Full refund
  • Less than 24 hours before pickup: No refund

Failure to appear at the pickup location (no-show) will result in full charge.

6. Modifications

Booking changes are subject to availability and may result in price adjustments.

Modification requests must be submitted in writing via email:
sami@finantours.com

 

7. Force Majeure

Finan Tours is not liable for cancellations or disruptions caused by events beyond our reasonable control, including but not limited to:

  • Government travel restrictions
  • Border closures
  • Weather conditions
  • Natural disasters
  • Political instability
  • Public health emergencies

In such cases, refunds or rescheduling options will be assessed individually.

8. Refund Processing

Approved refunds will be processed:

  • Within 7–14 business days
  • Through the original payment method
  • Via our secure payment gateway provider

Processing times may vary depending on the customer’s bank.

9. Contact Information

For cancellation or refund requests, please contact:

Finan Tours
Email: sami@finantours.com
Amman, Jordan